No. There is no checkout and no reservation system here. This website is for discovery and enquiry only. Stays are arranged by email, phone or WhatsApp after we have confirmed availability with the property.

Rates depend on your dates, the length of stay and the accommodation provider. We would rather quote a number we can actually honour than advertise one we cannot, so pricing is issued in a written quotation.

No. It is a directory of properties we can arrange. Whether a property is free on your dates is confirmed manually with the provider after you enquire.

Photographs are supplied by the accommodation provider and are indicative of the property type. Layout and furnishings can vary between units. If a specific feature matters to you, tell us and we will confirm it in writing.

We have no verified review process, so we display none. Publishing unverifiable reviews would not be honest.

We contact the accommodation provider, confirm whether your dates are genuinely available, and reply with a written quotation. If nothing suitable is available, we tell you plainly.

The total price and currency, taxes and fees, any deposit, the cancellation deadline and what happens after it, who takes payment and by what method, and the check-in and check-out times.

No. An enquiry costs nothing and commits you to nothing. A stay is only arranged once you accept a quotation in writing.

Enquiries are answered within one business day. Our hours are Sunday to Thursday, 09:00 – 18:00 Gulf Standard Time (GST, UTC+4). Messages received outside these hours are answered on the next working day. We do not currently operate a 24-hour telephone line.

No. We do not collect card details on this website and there is no online payment page.

The party named in your written quotation — normally the accommodation provider or an authorised partner. That party is stated before you commit.

Never. We do not request payment to personal accounts and we do not ask for full card numbers by email or messaging app. If you receive such a request in our name, stop and email management@harbourandpalm.online.

Some properties require a refundable security deposit. If one applies to your stay it is stated in your quotation, along with how and when it is returned.

Cancellation terms are set by the accommodation provider and vary by property and date. The exact deadline that applies to you is stated in your quotation before you commit.

Changes are requests, not rights. We ask the provider on your behalf and tell you their answer in writing, including any rate difference.

Refunds are processed by whoever took your payment, as named in your quotation. We escalate and follow up on your behalf but cannot refund money we did not receive.

Contact us first, within our published support hours. We escalate to the accommodation provider, keep you informed, and confirm in writing what can and cannot be resolved.

Once your stay is confirmed and paid for. Access instructions follow before arrival.

Yes, typically at check-in, in line with UAE guest registration requirements. Requirements are confirmed in your quotation.

Yes. Stays of 28 nights or longer are quoted individually, with the payment schedule, utilities, housekeeping and deposit set out in writing.

No. We make no guarantee of occupancy, income or investment returns, and we only list properties where we hold the owner's written permission.