Last updated: 2026. These terms describe how our enquiry service operates. They are not legal advice and should be reviewed by qualified UAE counsel before any expansion of the service.

1. Who we are

The website harbourandpalm.online is operated by Clicked IN FZE LLC, trading as Harbour & Palm ("we", "us"). Registered office: Business Center, Publishing City Free Zone, Sharjah, United Arab Emirates. Contact: management@harbourandpalm.online, +971 52 483 2257.

2. What this website is

This website is an accommodation directory and enquiry service. It does not offer online booking, does not display live availability, does not display rates, and does not process payments. Nothing on this website is an offer capable of acceptance, a price quotation, or a guarantee that any accommodation is available.

3. Our role

We act as an accommodation agency. We source and arrange accommodation supplied by third parties. Unless a written quotation states otherwise, we do not own or operate the accommodation and we are not the merchant of record. The accommodation provider's own terms govern the stay itself; the material parts of those terms are summarised in your quotation before you commit.

4. Enquiries

Submitting an enquiry creates no contract and no reservation, and costs you nothing. We aim to respond within one business day during our published support hours. We may decline any enquiry, including where we cannot source suitable accommodation.

5. Quotations

Where we can help, we issue a written quotation stating, at minimum:

• the accommodation, dates and occupancy;
• the total price and currency, including taxes, fees and statutory charges;
• any deposit, how it is held and how it is returned;
• the cancellation deadline and the consequences of cancelling after it;
• who takes payment, when, and by what method;
• check-in and check-out times and any identification requirements.

A quotation is valid only for the period stated in it and is subject to the accommodation remaining available. An arrangement is formed only when you accept a quotation in writing and any required payment is made to the party named in it.

6. Prices and payment

We publish no rates on this website and take no payment through it. All amounts are set out in your quotation. We never request payment before issuing a written quotation, never request payment into a personal bank account, and never ask for full payment card details by email or messaging application. Report anything inconsistent with this to management@harbourandpalm.online.

7. Accuracy of information

Property descriptions, amenities and photographs are supplied by accommodation providers and are indicative of the property type; layout and furnishings can vary between units. We take reasonable care but do not warrant that directory content is complete, current or error-free. Anything material to your stay is reconfirmed in writing before you commit.

8. Your obligations

You must be at least 18 and legally able to enter into a contract. You must give accurate information about all guests, including numbers and ages, and comply with the accommodation provider's rules, our House Rules where they apply, and the laws of the United Arab Emirates.

9. Changes and cancellation

Changes and cancellations are governed by the terms in your quotation, which are set by the accommodation provider. See the Cancellation Policy and Refund Policy. We pass on and escalate requests but cannot override a provider's terms.

10. Support and complaints

Support hours, response targets, escalation and the complaints process are published on the Support page. We do not currently operate a 24-hour telephone line.

11. Limitation of liability

We are responsible for the agency service we provide: sourcing accommodation, issuing accurate quotations and coordinating with the provider. To the extent permitted by law, our aggregate liability arising from an arrangement is limited to the fees we received in connection with it, or, where we received no fee, to the amount you paid us. We are not liable for the acts or omissions of accommodation providers beyond our duty to escalate and assist in good faith. Nothing excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by our negligence, and your mandatory consumer rights are unaffected.

12. Intellectual property and acceptable use

Content on this website belongs to us or our licensors and may not be copied for commercial use without permission. You must not attempt to disrupt the website, scrape it at scale, or use it to send unsolicited communications.

13. Force majeure

Neither party is liable for failure to perform due to events beyond reasonable control, including natural events, governmental restrictions or infrastructure outages.

14. Changes to these terms

We may update these terms. The version in force when you submit an enquiry governs that enquiry. Material changes to how the service operates — for example, if online booking or payments are ever introduced — will be reflected here before they go live.

15. Governing law

These terms are governed by the laws of the United Arab Emirates, and the competent UAE courts have jurisdiction, without prejudice to any mandatory consumer rights available to you.

16. Contact

Questions about these terms: management@harbourandpalm.online, +971 52 483 2257.