Harbour & PalmStays
Legal

Service Fulfilment Policy

Last updated: 2026.

1. What we supply

Harbour & Palm, operated by Clicked IN FZE LLC, supplies an accommodation sourcing and enquiry service: identifying suitable accommodation in the United Arab Emirates, confirming availability with the provider, issuing a written quotation, and coordinating the arrangement through to arrival.

2. What we do not supply on this website

  • Online booking or instant confirmation.
  • Live availability or published rates.
  • Payment processing or card storage.
  • Physical goods; nothing is shipped.

3. Delivery timeline

  • Acknowledgement — within one business day of your enquiry.
  • Availability check — normally one to two business days, depending on the provider.
  • Written quotation — issued once availability is confirmed, with full costs and terms.
  • Confirmation document — issued after you accept in writing and any required payment is made.
  • Arrival details — exact address, access method and contact, normally 24 to 72 hours before arrival.

Business days are Sunday to Thursday, 09:00 – 18:00 Gulf Standard Time (GST, UTC+4). Where a provider is slow to respond, we tell you rather than leave you waiting.

4. Documents you receive

Everything material is provided in writing by email: the quotation, the confirmation, the payment receipt from the party that took payment, the cancellation deadline, and the check-in instructions.

5. Identification and registration

UAE guest-registration requirements mean the accommodation provider may require passport or Emirates ID details for each adult guest before or at check-in. This is a legal requirement, not a discretionary request.

6. If we cannot fulfil

If suitable accommodation cannot be sourced, we tell you promptly and, where possible, suggest alternatives. No charge arises for an enquiry we cannot fulfil. If an arrangement already accepted cannot proceed, see the Cancellation Policy and Refund Policy.

7. Support

Contact management@harbourandpalm.online or +971 52 483 2257 during support hours. Escalation and complaint handling are described on the Support page.