This Policy is app-owner editable content and describes current practices. Not a certification or independent verification.

1. Who we are

Clicked IN FZE LLC, trading as Harbour & Palm Stays. Registered office: Business Center, Publishing City Free Zone, Sharjah, United Arab Emirates. Contact: management@harbourandpalm.online.

2. Information we collect

• Guest contact information (name, email, telephone, country of residence)
• Identity-verification information provided at or before check-in
• Booking information (dates, property, number of guests, ages of children, special requests)
• Payment references received from our payment provider (we do not store card numbers)
• Device and website data such as IP address, browser type and interaction with our pages
• Property-owner enquiry information (property details, documents you choose to upload)

3. How we use information

• To create, confirm and manage reservations
• To communicate with you before, during and after your stay
• To process payments through our authorised payment provider
• To operate, secure and improve the website
• To comply with legal, regulatory and guest-registration obligations

4. Sharing

We share information with service providers who help us operate our services, including payment processors, hosting providers, email providers and accommodation partners strictly to the extent needed to deliver a booking. We may also disclose information where required by law or regulation.

5. Payment processors

Payments are processed by an authorised payment provider. Raw card details are handled by the payment provider and not stored in our application.

6. Retention

We retain personal information for as long as reasonably necessary to provide our services and to comply with legal obligations (including tax and hospitality record-keeping requirements applicable in the UAE).

7. Security

We use industry-standard controls to protect information, including encryption in transit. No system is completely secure; guests should protect their booking references and account credentials.

8. Cookies

See the Cookie Policy for how we use cookies and similar technologies.

9. Your choices

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and object to certain processing. Contact us at management@harbourandpalm.online.

10. Cross-border processing

Some service providers may process information outside the UAE. Where this occurs we use appropriate contractual safeguards.

11. Changes

We may update this Policy from time to time. Material changes will be indicated on this page.